INTRODUCTION
All information collected on the website Villas da Feira – Falésia Beach will be processed by our services exclusively for the purpose of providing you with personalized service and improved quality. Personal data is processed transparently and in strict compliance with the protection of privacy, as well as fundamental rights, freedoms, and guarantees, in accordance with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 of April 27, 2016, which repeals Law 67/98 of October 26, and Article 35 of the Constitution of the Portuguese Republic.
THE Villas da Feira – Falésia Beach is committed to using all available technological means to protect the privacy of its website users. We respect the right to image, ensuring protection against unauthorized disclosure and reproduction. In the specific case of images of people featured in the videos and photographs on this website, since they are reproductions of public spaces of an informative nature, their use fully complies with the provisions of the Civil Code.
Terms of Use
In the preparation of the website of Villas da Feira – Falésia Beach, every effort has been made to ensure that the information contained therein is correct, accurate and up-to-date, although no errors are guaranteed.
By consulting the information provided, the user expressly accepts the terms and conditions described below:
All information is subject to update and/or change without prior notice.
Villas da Feira – Falésia Beach reserves the right to revise the terms of use at any time and without prior notice.
The user must be aware of the most recent terms of use by visiting this page regularly – the latest version of the terms of use is binding. Using this website after such changes constitutes acceptance by the user.
The user may not modify, reproduce, publicly display or disseminate, nor publicly or commercially use the materials or content of this website.
The materials and information available on this website are protected by copyright and any unauthorized use may violate legal or regulatory provisions relating to copyright, trademarks or other rights.
Links to Third Party Sites
In order to offer added value to our visitors, Villas da Feira – Falésia Beach may provide links to websites operated by third parties. However, we have no control over these websites, even if these entities are partners or associates, and these websites have privacy and data collection practices that are distinct and independent from ours. These websites are provided solely for the convenience of users, and therefore, access is at your own risk. However, Villas da Feira – Falésia Beach seeks to protect the integrity of its website and the links provided on it, and therefore requests any feedback, not only about its own website, but also about the links provided (including when a specific link does not work).
® All Rights Reserved
Publishing content from this website, whether in print or online, without the authors' permission is subject to legal sanctions.
Alternative Dispute Resolution (ADR) Entity
In the event of a dispute, the consumer may resort to the following alternative dispute resolution (ADR) entity:
CICAP – Porto Consumer Information and Arbitration Center
Damião de Góis Street, No. 13, Store 6
4050-225 Porto
Telephone: 222 029 791 / 225 508 349
(Call to the national fixed network)
E-mail: cicap@cicap.pt
Website: www.cicap.pt
More information is available on the consumer portal at: www.consumidor.pt
Our Commitment
The protection of privacy and of the personal data is a fundamental commitment of Villas da Feira – Falésia Beach with its customers and users of its services booking the villasWe invite you to consult our Privacy Policy and Personal Data Protection, which complies with the provisions of the General Data Protection Regulation (GDPR).
What is Personal Data?
You personal data refer to any information relating to a individual identified or identifiable, in particular by name, tax identification number, location data, electronic identifier or other elements that allow the identification of that individual. The information collected when someone visits the website of Villas da Feira – Falésia Beach or make a reservation for one of ours villas is considered personal information and complies with the General Data Protection Regulation (GDPR).
Who are the holders of personal data?
THE user or subscriber, the natural person to whom the data relates and who uses the services, will be the person who uses or exploits the services. The subscriber is the person who subscribes to forms of dissemination, namely newsletters, requests for information about the villas and related services.
Regardless of this distinction, the Villas da Feira – Falésia Beach informs that it equally protects personal data and respects the rights of users and of the subscribers.
Who is responsible for processing personal data?
The person responsible for collecting and processing your personal data will be the Villas da Feira – Falésia Beach, which will decide which data to collect, the means of processing to be used and the purposes for which the data will be used.
On what basis can we process your personal data?
Consent
When we have yours express consent – in writing, orally or by validating an option – prior and if such consent is free, informed, specific and unequivocal. Examples include your consent to Villas da Feira – Falésia Beach analyze the use of our services, your consumption profile and make recommendations or send marketing messages (email marketing, SMS marketing, among others).
Contract execution and pre-contractual due diligence
When the treatment of personal data is necessary for the conclusion, execution and management of the contract concluded with the Villas da Feira – Falésia Beach, such as for the preparation of a proposal for reservation, for the realization of registrations in the villas, for managing contacts, information and requests, for managing billing, collections and payments.
Legitimate interest
When the treatment of personal data correspond to a legitimate interest from the Villas da Feira – Falésia Beach or third parties. Example: to respond to a contact request.
How long do we process your Personal Data?
Yours personal data are treated by Villas da Feira – Falésia Beach only for the period of time necessary to achieve the defined purpose or, as applicable, until you exercise your right to object, right to be forgotten or withdraw consent. After the end of the respective retention period, Villas da Feira – Falésia Beach will delete or anonymize data whenever it should not be kept for a different purpose that may subsist.
For what purposes do we process your Personal Data?
Marketing and Sales
Identification (Name)
Contact (E-mail)
Personal data collected from “newsletter subscription” forms.
Marketing and Communication / Disclosure of Services and Products
Analysis of consumption profiles.
Adaptation and development of new services or products.
Sending useful information, commercial information, promotions.
Improved consumer experience.
Customer Management
Identification (Name)
E-mail
Telephone contact
NIF
Household
Professional situation
Personal data collected from the “consultation services”, “booking services” and “contact request” forms.
Management of contacts, information or requests.
Complaints management.
Billing, collection and payment management.
Consumption analysis.
Processing of awards and payments.
Booking processes.
Other Uses of Personal Data
The personal data requested in the website forms are not collected for the purposes indicated below, but may, however, be used within the scope of the commercial relationship established for:
Accounting, Tax and Administrative Management
Accounting, billing.
Commission management.
Litigation Management
Judicial and extrajudicial collection.
Management of other conflicts.
Fraud Detection, Revenue Protection, and Auditing
Detection of fraud and illicit practices.
Revenue protection and control.
Credit risk management.
Internal audit and investigation.
Information Security Control
Access management.
Backup management.
Security incident management.
What are the processing and storage periods for personal data?
Villas da Feira – Falésia Beach processes and stores your personal data in accordance with the purposes for which it was collected.
There are cases where legislation requires the processing and retention of data for a minimum period of time, namely: for 10 years, data necessary for information to the Tax Authority for accounting or tax purposes.
However, whenever there is no specific legal obligation, data will be processed only for the period necessary to fulfill the purposes for which it was collected and stored, always in accordance with current legislation and the guidelines of the National Data Protection Commission (CNPD). Therefore, Villas da Feira – Falésia Beach will process and keep your personal data for as long as it maintains a contractual relationship with you.
THE Villas da Feira – Falésia Beach may retain other personal data for periods longer than the duration of the contractual relationship, either based on your consent, or to ensure rights or duties related to the contract, or because it has legitimate interests that justify it, but always for the period strictly necessary to achieve the respective purposes and in accordance with the guidelines and decisions of the CNPD, namely for marketing and sales purposes.
How do we collect your personal data?
We collect the personal data through your consent when does a reservation in the villas, acquire our services or when you download or use marketing and sales materials from Villas da Feira – Falésia Beach. Collection can be made orally, in writing or through the website from the Villas da Feira – Falésia Beach.
THE cookie policy from the Villas da Feira – Falésia Beach is an additional form of collection personal data in order to detect and correct problems on the website, offer digital experiences more comfortable and improve navigation on pages. The cookies are small data files, such as names and email addresses, saved by a website on the user's first visit. On subsequent visits, the website can now identify the visitor as not being new, for example.
You can manage the consent of cookies at any time. We use cookies because we want you to have a personalized browsing experience, with information suited to their interests. Not consenting or withdrawing consent may negatively affect certain features and functionality of the website. You may change your cookie settings at any time.
The tracking systems we use
THE Villas da Feira – Falésia Beach uses the Google Analytics as the main system for tracking the consumer journey across all of the company's digital channels, such as website and the social mediaOur goal in using this tracking tool is to monitor the traffic, identify tendencies and analyze behaviors of visitors, to check the performance of digital marketing campaigns and implement improvements to them.
THE Villas da Feira – Falésia Beach also uses the Sourcebuster JS, which allows tracking of visitors on the website.
Additionally, we use the PixelYourSite, a tool that allows you to track the origin of visits, to identify and measure the results of digital marketing campaigns created through the Facebook.
The email marketing management system
THE Villas da Feira – Falésia Beach uses the E-Goi as a management system email marketingThe Portuguese company's mission is to create effective digital communication solutions in the following segments: email marketing, smart SMS, autobots and marketing automation. The data center of E-Goi is located in Portugal and has AS itself, where all information about your customers is stored, including the Villas da Feira – Falésia Beach and its partners. It is important to highlight the anonymization of the flow of information outside of each client's databases and the firewalls configured under a regime of semi-independent fortifications.
THE Villas da Feira – Falésia Beach still uses the Mailchimp as a management system email marketingThe purpose of using this platform is to facilitate integration with other communication tools, aiming to generate more effective communication for our customers.
Data protection rights and rights of customers and portal users
See below your rights and details of what is protected by each one:
Right of Access
The right to obtain confirmation of which personal data are being treated and obtain information about them, such as:
What are the purposes of the treatment.
What are the conservation periods?
Right to see or hear, or obtain copies of, documents such as invoices or written agreements in which you are a party.
Right of Rectification
The right to request the rectification of personal data that are inaccurate or incomplete, such as, for example,
The address,
The email,
Telephone contacts, among others.
Right to be Forgotten
The right to obtain the erasure of your personal data, provided there are no valid grounds for its conservation, such as, for example,
Cases in which it is necessary to retain data due to requirements official entities.
Right to Portability
The right to receive the personal data provided in a commonly used and machine-readable digital format or request the direct transmission of your data to another entity that will become the new controller of your personal data.
Right to Withdraw Consent or Right to Object
The right to object or withdraw your consent, at any time, for the processing of your data, such as, for example, in the case of data processing for marketing purposes, as long as there are no legitimate interests that prevail over theirs rights, interests and freedoms.
Right of Limitation
The right to request the limitation of treatment of yours personal data, in the following forms:
Suspension of treatment.
Limitation of scope of processing to certain categories of data or processing purposes.
These rights are guaranteed by Villas da Feira – Falésia Beach, and we are committed to protecting and protecting the privacy of our customers' and users' personal data. If you wish to exercise any of these rights, please contact us through our customer service channels.
If the Villas da Feira website has any security issues
Villas da Feira – Falésia Beach undertakes to report any problem related to the security of personal data to GDPR regulatory authority (the National Data Protection Commission in Portugal) within 72 hours of becoming aware of the problem. We will also inform our customers about the situation.
Browser cache
The cache of a web browser or search engine is the instrument through which the browser saves data, namely images and HTML code, necessary to load and display a website. The intention of Villas da Feira – Falésia Beach when using this device is help optimize bandwidth and provide a better browsing experience to our visitors.
Profiling and automated decisions
Villas da Feira – Falésia Beach can profile customers based, for example, on their preferences, personal interests, use of the service, location, among other indicators, specifically to provide services, improve the quality and experience of products and services, adapt marketing communications, among others. However, this data processing must always be based on consent of the holder.
When the treatment of personal data, including processing for profiling, is exclusively automatic (without human intervention) and can produce legal effects or significantly affect the customer, the customer will have the right not to be subject to any decision based on such automatic processing, except for the exceptions provided for by law. The customer will also have the right to have the Villas da Feira – Falésia Beach take appropriate measures to safeguard your rights, freedoms and legitimate interests, including the right to have human intervention in decision-making, the right to express your point of view or contest the decision taken based on the automated processing of personal data.
Right to complain
The user has the right to file a complaint to the supervisory authority, National Data Protection Commission (CNPD), in addition to being able to contact the company directly Villas da Feira – Falésia Beach.
CNPD – National Data Protection Commission
São Bento Street, No. 148-3rd
1200-821 Lisbon
Website: www.cnpd.pt
E-mail: geral@cnpd.pt
Telephone: (+351) 213 976 832 (Call to the national landline network)
Under what circumstances is your personal data communicated to other entities or third parties?
You personal data can be transmitted to third parties, entities distinct from Villas da Feira – Falésia Beach, such as partner companies or service providers, when necessary. These third parties may include, for example, FORMAVIANA, or entities to whom the data must be communicated by law, such as, for example, the Tax Authority, ESF management bodies, or other regulatory and official entities.
How does Villas da Feira protect your personal data?
THE Villas da Feira – Falésia Beach implements appropriate, necessary and sufficient logical, physical, organizational and security measures to protect its personal data against destruction, loss, alteration, dissemination, unauthorized access or any other form of accidental or unlawful processing.
We have implemented:
Logical security requirements and measures, such as the use of firewalls and intrusion detection systems in our systems, backups regular, one strict access policy to systems and information and the recording of actions carried out by our employees on personal data of customers or users.
SSL/HTTPS protocol: From the moment the user accesses our website with the HTTPS protocol, all communications between the user and our website are encrypted. The HTTPS protocol is used to protect transactions and the transmission of confidential data, such as in security systems. e-Commerce.
Scrutiny, audit and control mechanisms to ensure compliance with the security policies and privacy.
Information and training program continuous for our collaborators and partners, ensuring that everyone is aware of security best practices.
Useful tips for protecting your data
Villas da Feira – Falésia Beach Website
About the use and treatment of personal data node Villas da Feira – Falésia Beach website, be sure to check out the rules on the use of cookies in the respective website.
How can you exercise your rights?
The exercise of rights is free, unless it is a request manifestly unfounded or excessive, in which case a fee may be charged reasonable rate, taking into account the costs involved. Information must be provided in writing, but may be provided upon request. orally. In this case, the Villas da Feira – Falésia Beach must verify your identity by means other than oral. Responses to requests will be provided within a maximum period of 30 days, unless it is a particularly complex request.
Exercise your rights through the following addresses:
Villas da Feira – Falésia Beach
Website: https://villasdafeira.pt
E-mail: info@villasdafeirabeach.pt
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